Frequently Asked Questions
Q: What is Civic Action Network?
A: Civic Action Network is a non-partisan civic engagement tool that summarizes Congress legislation and simplifies the process of calling Congress. CAN bridges the gap between Constituents and their elected officials in Congress.
Q: How does it work?
A: Watch this video explaining how CAN works.
Q: Which party do you represent?
A: None. Civic Action Network is non-partisan. We summarize legislation giving you equal reasons to favor or oppose a bill. You decide what message is delivered.
Q: Do you drive an agenda?
A: No, Civic Action Network is non-partisan and does not have a political agenda.
Q: What does "vote your stance" mean?
A: Our bill summaries, in our emails and in our CAN Library, allow you to check off whether you favor or oppose a bill. We provide your "stance" when we call your elected officials in Congress.
Q: What does "call on my behalf" mean?
A: When you answer our bill summary emails or vote your stance on a bill in our CAN Library, that's whether you favor or oppose the bill, we will pick up the phone and call your elected officials in Congress. We will not stop calling until the phone call is picked up and your message is delivered.
Q: Who is calling?
A: Think of us as your very own congressional staff. We are your full time personal assistant calling Congress on your behalf. After you submit your stance on an issue via our bill summary emails or via our CAN Library, a real person, not a machine, picks up the phone and calls your Congress member's offices and delivers your specific message.
Q: What are bill summary emails?
A: Once you sign up for free, you will receive our easy-to-read bill summaries via email. These are sent 3 times a week to your email containing the latest trending bill. Here, you get to vote your stance on the bill and add your own personal message. Once you answer, we will call on your behalf.
Q: What is the CAN Library?
A: In the CAN Library you will find all of our bill summaries. Here, you can also vote your stance on the bill and add your own personal message.
Q: How many times do you call my Representatives in Congress?
A: For a single issue, we will call your Representatives, and keep calling, until your Representative’s office picks up and we deliver your message, regardless of how many attempts this takes.
Q: What do you mean by "Representatives and elected Officials"?
A: Every person in the U.S. is represented by one District Representative and two State Senators. We figure out who we should call depending on the current status of the specific bill you answered.
Q: How do I sign up?
A: Signing up is easy and completely free. You can sign up by clicking on the "Get Started" link in the menu or in the homepage. Signing up gives you access to vote on both the CAN Library and our bill summary emails. Your first set of calls are on us.
Q: I signed up and voted on an individual issue, now what?
A: If you want us to continue calling on your behalf, you must upgrade. Upgrading is simple, just click on the premium link in the menu. When you upgrade, we will continue to call on your behalf on an unlimited number of bills for a flat fee of $7.99 a month. You must favor or oppose a bill everytime you want us to complete a new set of calls.
Q: Do I have to pay to call my Representatives myself?
A: Not at all. We encourage you to call your elected officials. There is absolutely no cost if you call your representatives yourself. Civic Action Network's calling service is meant to make the process easier for you by delivering calls on your behalf with the click of a button.
Q: What if it takes a lot of attempts to reach my Representatives?
A: It usually does. Even if it takes us one or a hundred attempts to reach your Representatives, we will always count it as just one call delivered.
Q: What if you just can’t deliver my message?
A: If we cannot deliver your message, we will not count it as a delivered call, regardless of how many attempts we tried.
Q: Who picks up when someone calls a Representative?
A: Chances are a staff member from your Representative's office will pick up the phone. They do an amazing job keeping track of the calls that tell your Representative how his or her constituents feel regarding multiple issues.
Q: What happens when you call on my behalf on a particular bill?
A: We have a real conversation with the congressional staffer, providing your zip code, full name, stance, and your personal message (if you provided one) about the particular bill that you voted on.
Q: Do you use a sample script or template when calling?
A: No. We only call to deliver your stance and your unaltered personal message to your Representatives. We do not provide any sample scripts for any issue.
Q: What happens if I have more questions.
These are updated often for clarity and updates by the Civic Action Network Team.